FAQ -
What if my order has arrived and I realise I ordered the wrong thing?
Unfortunately, we will not return your item. We print bespoke (your item is made especially for you following the instructions/options that you choose on the listing. PLEASE CHECK YOUR ORDER THOROUGHLY AT CHECKOUT BEFORE PURCHASING before proceeding with your purchase. If you do not choose the correct specifications for your item and you are not happy with it when you receive it you are welcome to order another item with the correct specifications at your own expense. ___________________________________________________________________
Delivery
When ordering from us you can expect delivery in 1 to 5 working days unless delivery is delayed by unforeseen circumstances beyond our control. We do our very best to offer quick and reliable delivery via courier. Once your order has been sent we send you a shipping confirmation email which contains your tracking number (New Zealand residents only). These sometimes go to your junk email folder so please check there also. You can track your order via this email. If you see anything that doesnt seem right with the tracking info, or would like to know more about your parcels where-abouts please ring the courier provider. If your order is confirmed lost by the courier provider we will go through the claims process.
Rural delivery will take longer and is dependant on the local delivery services in your area. These delivery times are out of our control.
NZ - Urban Shipping is $8.95, Rural is $10.95.
Australia - Flat rate of $18 AUD.
Rest of the World. Please email us for a quote if you would like to order from us.
Contacting us
The store owners can be contacted through the means described on the Contact page.
Currencies
All prices are shown in New Zealand dollars (NZ$).
Customs
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
